Privacy Policy

Memphis Restaurant Equipment Repair is an independent service-request website operated by Kozi Publishing LLC. This website does not perform repairs or employ technicians. Calls and form requests may be shared with third-party service providers that independently determine whether to accept a request and confirm equipment scope, coverage, availability, timing, pricing, credentials, and service terms.

Who operates this website

Memphis Restaurant Equipment Repair is an independent service-request website operated by Kozi Publishing LLC. It does not perform repairs or employ technicians. For privacy questions, contact the publisher through the contact page.

Information you provide through the form

When you submit a service request, the form collects the fields you enter:

• name
• phone number
• business name (optional)
• service address or city
• equipment category
• brand, model, and serial number (optional)
• the observable issue you describe
• operational impact (optional)
• your best contact window (optional)
• your consent to be contacted about the request

The form does not collect an email address. Do not enter payment or other sensitive information in the free-text fields.

Attribution and technical data

With a request, the website may store basic attribution data — such as the page you submitted from and how you reached the site — to understand where requests come from and to help route them. This is stored alongside the request.

How requests are stored and delivered

Submitted requests are stored in a PostgreSQL database controlled by the publisher. A record of your consent, including the consent version in effect at the time, is stored with the request.

Sharing requests with service providers

To help you get service, your request may be shared with one or more third-party service providers that independently decide whether to accept it. Providers use your information to contact you and to evaluate the request. Once a provider receives your request, its own privacy practices apply to how it handles your information.

Kozi Publishing LLC may receive compensation from participating service providers for advertising, introductions, or access to service requests. This website does not sell your personal information. Sharing a request with a provider so that the provider can respond to you is a core function of this service and is described here so it is clear.

Analytics

This website uses Google Analytics 4 (GA4) to understand aggregate usage, such as which pages are visited and how visitors reach the site.

This website uses Microsoft Clarity to understand how pages are used through aggregated interaction and session data. Lead-form inputs are masked so the values you type are not captured in session recordings.

Cookies

This website uses cookies and similar technologies for basic functionality and, where enabled above, for analytics and call tracking. You can control cookies through your browser settings; blocking some cookies may affect how the site functions.

Retention

Service requests and their consent records are retained for as long as needed to route and follow up on the request, to keep required records, and to comply with legal obligations, after which they are deleted or de-identified.

Security

The publisher uses reasonable administrative and technical measures to protect stored requests. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

Your choices

You can choose not to submit the form and call instead. You can ask the publisher to access or delete the information you submitted, or ask questions about how it is handled, by contacting the publisher through the contact page. Requests are handled subject to applicable law.

See also the Terms of Service and the contact page.